NOTICE REGARDING CORONAVIRUS
If you have been in contact with a confirmed case of Coronavirus, or have returned from China (incl. Hong-Kong), Japan, Malaysia, Rep Korea, Singapore, Taiwan, Thailand, in the last 14 days and feel unwell, please call NHS111 for advice. Do NOT attend or call the surgery, as we are unable to give advice or arrange necessary tests. Thank you.
Increase in access to appointments with your GP
In order to improve access to appointments and to manage the problems we are having with the phone system, we have now made some appointments available to book up to four weeks in advance. We are also holding some of the afternoon appointments and releasing them at 12pm each day, rather than releasing all the appointments in one go at 8.20am. This also applies to advance booking appointments and internet bookable appointments.
We hope this will help reduce the waiting times for calls to be answered in the mornings and reduce the occasions when the phone system ‘drops’ callers out of the queue before they get through to the practice.
Our new telephone system is due to be installed in May this year.
Thank you for your patience whilst these changes are being introduced.
Patient Services Team
DUE TO A LARGE INCREASE IN DEMAND FOR PRESCRIPTIONS PLEASE EXPECT PRESCRIPTIONS TO NOW TAKE 3 DAYS (72 HOURS) TO BE PROCESSED.
Have we got your correct contact details? Please ensure that you update us when your contact details change. We are able to send appointment confirmation and reminders, as well as reminders for annual reviews if we have your mobile number on file. We have received positive feedback on our text messaging system, however if you would prefer to opt-out of this service please contact Reception
Offers free and confidential Chlamydia and Gonorrhoea postal testing service for people aged 16 to 24 years.
RUclear is run by the NHS, the tests are of a high quality and are FREE.
If you would like further information on how to receive a testing kit please click here where you can request a kit to be sent to your home.
Your opinion is important to us - Please click on the Friends and Family Survey button on the right-hand side of the screen and answer a single multiple choice question. For more information about the Friends and Family Survey, please click on the two links below:
See latest legislation relating to on-line access to patient services by clicking on Page 1. Electronic Patient Records
We would like to know how we can improve our service to you and how you perceive our surgery and staff.
To help us with this, we are setting up a virtual patient representation group so that you can have your say. We will ask the members of this representative group some questions from time to time, such as what you think about our opening times or the quality of the care or service you received. We will contact you via email and keep our surveys succinct so it shouldn’t take too much of your time.
We aim to gather around a hundred patients from as broad a spectrum as possible to get a truly representative sample. We need young people, workers, retirees, people with long term conditions and people from non-British ethnic groups.
If you are happy for us to contact you occasionally by email please click the link below to open the sign-up form and complete all the fields.
Complete the Patient Group Sign-up Form Online
If you prefer, you can download the sign up form as a pdf document, print it out, complete it and return it to the practice.
Download the pdf version of our sign up form
We will be in touch shortly after we receive your form. Please note that no medical information or questions will be responded to.
Many thanks for your assistance
The information you supply us will be used lawfully, in accordance with the Data Protection Act 1998. The Data Protection Act 1998 gives you the right to know what information is held about you and sets out rules to make sure that this information is handled properly.
At Bramhall Health Centre we are committed to involving Patients in our efforts to improve our Service and to engage with our Patients, encouraging them to offer opinion and suggestions as to where we are doing well and where we can still improve our service.
Your opinion is important and we would very much appreciate your help in pinpointing where you feel we should focus our efforts going forward.
We would really appreciate it if you could spare a couple of minutes to give us your feedback and help us to improve our services to you by indicating which of the areas below you would prefer us to look at in more detail.
a) Appointment availability/accessibility
b) How we manage your healthcare (GP consultations)
c) Provision of patient information
d) Premises and access
e) Contacting the Surgery
f) Other area: please give details
Please click on the tab above labelled 'contact us' and put your answers/information there.
We will then compile our December Survey based upon your preferences.
Thank you for your assistance.
Thank you very much once again for taking the time to give us your views on your experiences relating to appointment availability and your GP Consultations at Bramhall Health Centre.
You may click on the link below to view the results of our previous surveys which are contained in our report.
BHC Latest Report March 2014
Looking at the above data, (compiled from the responses from the patient members who participated in our survey), we have made the following observations and suggested them as a starting point for actions for the coming year. These initial findings were discussed with a small focus group at the practice in the first instance and also emailed out to the wider patient group. They were also put on the PRG noticeboard in the waiting area for people to see and comment on.
Patients were in agreement about our action plan and very positive feedback was received.
Contact the Patient Group with your feedback, suggestion, comment or question. Please do not use
this form for complaints - these should always be directed to the Practice Manager
Note that by using this form, you will be sending information about yourself across
the Internet. Whilst every effort is made to keep this information secure, you should
be aware that we cannot offer any guarantees of absolute privacy. If this matter
concerns you then you should use another method to notify us of your comment.
Your IP address (126.96.36.199) will be sent
with your communication. In rare cases where abuse or criminal activity can be shown
to have taken place this may be used by the authorities to trace you.
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