appointment_1Appointments

Appointments may be made by telephoning (0161) 983 5850 (our phone lines are open between 8.20am and 6.00pm), or by coming into the surgery. Appointments may now also be booked on the internet, contact Reception on the above number for details.

Routine appointments are available to be booked four weeks ahead, and also on the day.  We release appointments at 8.20am daily. This is both for on the day and advance booking appointments.  We have made this change in response to patient feedback.

There is a menu of appointments available. Most appointments are between 8:30am and 5:50pm on weekdays (except bank holidays). We also have evening appointments available as extra extended hours appointments (typically on a Thursday evening starting at 6:30pm for two hours).  In addition, we offer some Saturday morning appointments (8am-1pm) as extra extended hours appointments.  These are arranged on a monthly basis and details can be obtained from Reception.

The receptionist will endeavour to give you an appointment with your preferred doctor, but this is not always possible. Please understand that the receptionist can only offer available appointments.

We are pleased to remind you that we provide you with an online service for booking appointments, ordering repeat medication and updating your information.

Please use the following weblink:  https://patient.emisaccess.co.uk/  and follow the instructions to register for this service.   (document attached showing instructions and examples of the screens you will see).  Please open as a read only document.  If you have any problems please do not hesitate to contact a member of our Reception Team who will be happy to advise you.

In an emergency all patients will be seen by the duty doctor the same day (an emergency is a condition which the patient feels cannot wait until the next day). Please note that the duty doctor clinic appointments may be shorter than routine appointments in order to see all the patients who have requested appointments on that day.  Please refrain from discussing additional non-emergency conditions as this may delay other patients.  We have a daily emergency appointments dedicated for children under the age of 12 (Monday to Friday mornings except Bank Holidays).

We would appreciate if you would consider the needs of all our patients. We have an obligation to balance the individual requirements of a patient during appointments with other patients waiting to be seen in the same surgery. There will be times when unforeseen medical emergencies may delay your appointment time (for example if the doctor is called out on an urgent home visit, is presented with a serious medical condition which requires more time to assess and arrange medical admission to hospital). If a patient presents with more than one medical condition, the doctor has the right to ask the patient to make a further appointment if the doctor is running late (due to previous medical emergencies) or if the doctor feels there is not sufficient time to deal with all additional queries. We apologise if this causes any inconvenience.

Missed Appointments

Unfortunately there are a growing number of appointments that patients do not attend. This significantly affects the ability of other patients to book appointments more quickly with a GP of their choice. Please telephone as soon as possible if, for any reason, you no longer require an appointment or are unable to make your appointment. Alternatively if you have signed up to the online service you are able to cancel your appointment at any time online. Lastly, we are piloting the ability for patients to cancel their appointment by sending an email giving as much notice as possible to bramhallhc.practice@nhs.net Please note this email should not be used for clinical matters or urgent queries. 

Doctors In Training And Medical Students.

Bramhall Health Centre is a teaching practice. We have qualified doctors in GP training. We also have students from Manchester University and other medical schools with us for short periods.

disabled_sign_on_wallDisabled Access

At Bramhall Health Centre reserved car spaces for the disabled are marked near the front door. Wheelchair access to the building is via a ramp near the front entrance and there is a toilet available for disabled patients.

 

 

 

 

Call 111 when you need medical help fast but it’s not a 999 emergencyNHS ChoicesThis site is brought to you by My Surgery Website