This website uses cookies to function correctly.
You may delete cookies at any time but doing so may result in some parts of the site not working correctly.
 

Noticeboard

Increase in access to appointments with your GP

In order to improve access to appointments and to manage the problems we are having with the phone system, we have now made some appointments available to book up to four weeks in advance.  We are also holding some of the afternoon appointments and releasing them at 12pm each day, rather than releasing all the appointments in one go at 8.20am.  This also applies to advance booking appointments and internet bookable appointments.

We hope this will help reduce the waiting times for calls to be answered in the mornings and reduce the occasions when the phone system ‘drops’ callers out of the queue before they get through to the practice.

Our new telephone system is due to be installed in May this year.

Thank you for your patience whilst these changes are being introduced.

Patient Services Team

DUE TO A LARGE INCREASE IN DEMAND FOR PRESCRIPTIONS PLEASE EXPECT PRESCRIPTIONS TO NOW TAKE 3 DAYS (72 HOURS) TO BE PROCESSED.

 Have we got your correct contact details? Please ensure that you update us when your contact details change. We are able to send appointment confirmation and reminders, as well as reminders for annual reviews if we have your mobile number on file. We have received positive feedback on our text messaging system, however if you would prefer to opt-out of this service please contact Reception

 

Offers free and confidential Chlamydia and Gonorrhoea postal testing service for people aged 16 to 24 years.

RUclear is run by the NHS, the tests are of a high quality and are FREE.

If you would like further information on how to receive a testing kit please click here where you can request a kit to be sent to your home.

 

 

Your opinion is important to us - Please click on the Friends and Family Survey button on the right-hand side of the screen and answer a single multiple choice question.  For more information about the Friends and Family Survey, please click on the two links below:

https://www.youtube.com/watch?v=sWEKinEeyLs&feature=player_detailpage  

https://www.youtube.com/watch?feature=player_detailpage&v=XJ6G5efgu2s

 

See latest legislation relating to on-line access to patient services by clicking on Page 1. Electronic Patient Records

Compliments, Concerns or Complaints

Your opinion is important to us:

If you have any compliments, feedback, or would like to raise a concern or complaint, please direct this in the first instance to the Patient Services Manager Liz Harris or to the Patient Services Lead - Amanda Thornley.  They will be happy to discuss your concerns further, or receive your suggestions.

You may either speak face-to-face or telephone in the first instance, or send an email or write to the practice.

bramhallhc.practice@nhs.net Please note this email should not be used for clinical matters or urgent queries. 

We will always happily meet with you to discuss any concerns at a time convenient to you.

Should you need support with the complaints process you can contact your local Independent Complaints Advocacy Service (ICAS) telephone: 0300 456 8350

We fully comply with the NHS Complaints procedures including "Listening, Responding and Learning", keeping you fully informed and supporting you in how to complain or have your complaint reviewed by the Parlimentary & Healthcare Ombudsman.

If you are unhappy with the outcome of your complaint, you can refer the matter to the Health Service Ombudsman.           Tel: 0345 015 4033



 
Call 111 when you need medical help fast but it’s not a 999 emergencyNHS ChoicesThis site is brought to you by My Surgery Website