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Increase in access to appointments with your GP

In order to improve access to appointments and to manage the problems we are having with the phone system, we have now made some appointments available to book up to four weeks in advance.  We are also holding some of the afternoon appointments and releasing them at 12pm each day, rather than releasing all the appointments in one go at 8.20am.  This also applies to advance booking appointments and internet bookable appointments.

We hope this will help reduce the waiting times for calls to be answered in the mornings and reduce the occasions when the phone system ‘drops’ callers out of the queue before they get through to the practice.

Our new telephone system is due to be installed in May this year.

Thank you for your patience whilst these changes are being introduced.

Patient Services Team


 Have we got your correct contact details? Please ensure that you update us when your contact details change. We are able to send appointment confirmation and reminders, as well as reminders for annual reviews if we have your mobile number on file. We have received positive feedback on our text messaging system, however if you would prefer to opt-out of this service please contact Reception


Offers free and confidential Chlamydia and Gonorrhoea postal testing service for people aged 16 to 24 years.

RUclear is run by the NHS, the tests are of a high quality and are FREE.

If you would like further information on how to receive a testing kit please click here where you can request a kit to be sent to your home.



Your opinion is important to us - Please click on the Friends and Family Survey button on the right-hand side of the screen and answer a single multiple choice question.  For more information about the Friends and Family Survey, please click on the two links below:


See latest legislation relating to on-line access to patient services by clicking on Page 1. Electronic Patient Records

How we use your information & Privacy notice

General Data Protection Regulation

New contractual requirements come into force from 25th May 2018 requiring that all GP Practices should set out key principles about how they hold and process data.

The following documents detail how we use your personal information and what GDPR means for you as a patient:

Fair Processing Notice

Using Health Records, Patient Information Leaflet

GDPR information

The Data Protection Officer for the GP Practice is: Dr Jillian Lowe, Partner. 

If you have any queries regarding how we use your data, please speak to the Reception Supervisor in the first instance.

 Patient On-line Services

Bramhall Health Centre currently offers patients’ facilities to: 

            Book, view, amend,& cancel appointments online.

View and order their repeat prescriptions for drugs, medicines or appliances.

 If you do not already have a user name and password for this system – please register for them by collecting an information pack from reception to opt in and consent to this service.  After submission of the application and consent forms, you will be given access to the system, and ID will need to be provided for verification purposes.  This is a very quick process.  If you wish to request access to your full medical record, then this needs to be passed to a GP for review prior to access being given, please allow longer for this to be actioned.


NHS England require practices to utilise the GP2GP messaging technology, which will enable the practice to receive patients clinical records electronically, very quickly, as new patients join the practice. For information follow this link:


Summary Care Record

NHS England require that practices enable accurate automated uploads of any changes to a patient’s summary information on a daily basis, to the Summary Care Record (SCR).

Having your Summary Care Record (SCR) available will enable any authorised clinician to treat you without having your full medical record.  They will have access to information about any medication you may be taking, and any drugs that you may have a recorded sensitivity or allergy to. 


The core SCR record contains such information on the basis of implied patient consent.  Additional information can only be uploaded with explicit patient consent and should only be used when required to support patient care in an emergency or urgent situation. 

This information should only be viewed in such emergency situations, with the explicit consent of the patient unless the patient is unable to give such consent, (eg: if they are unconscious.)


Bramhall Health Centre makes use of new Summary Care Record.  A Summary Care Record is an electronic record, which contains information about the medicines you take, allergies you suffer from and any bad reactions to medicines you have had. Having this information stored in one place makes it easier for specific permitted healthcare staff to treat you in an emergency, or when your GP practice is closed.

If you do not want your medical records to be available in this way then you will need to let us know so that we can update your record.

More information on the Summary Care Record can be seen on our website:  and at:

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