Text (SMS) messages

Text (SMS) messages

Lawful basis for using this service

'Public task' - processing your data using this service helps us to carry out our official duties

Patients can choose to opt-out of this service

The Practice has the facility to send text messages to confirm appointment details and remind you of upcoming appointments. These messages are sent out automatically by the Practice's clinical system, and contain a pre-defined set of information

The Practice can also send out personalised messages to individual patients. These messages will be from "accuRx", the message will state which user has sent the message, and the message will be saved into your record

You have a choice

Please note that patients are opted-in to the service by default

When new patients register with the surgery, they are given the choice to opt in or opt out of the text messaging service.
If you have been registered with the surgery for some time, and you do not wish to receive text message please contact the surgery and let us know

Choosing to opt-out of this service will mean that you will not receive automatic or personalised messages

The Practice does not accept liability for any issues caused by:

  • a text message being sent to an out of date mobile phone number - It is your responsiblity to make sure the Practice has your correct mobile number
  • a text message not being received - There are a number of reasons why a text message may not be received, and successful delivery cannot be guaranteed. It is your responsibility to make sure that you attend for agreed appointments

Contacting the Practice using text message

The Practice does not currently offer this facility

If you receive a text message from the Practice, please do not reply to it, as we will not receive your reply

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