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Noticeboard

Friday 12th January 2018 - Notice for patients -  We apologise that due to unexpected GP sickness/absence of a high level, we are very short on routine GP appointments today.  We are doing everything we can to obtain additional appointments, but apologise for any difficulty that you may be experiencing in obtaining an appointment.  Our reception staff are working hard to pass on the appointments to you, but we would be grateful if you could be patient with them and understand that the practice is working hard to rectify the situation.  Thank you for your patience. 

Offers free and confidential Chlamydia and Gonorrhoea postal testing service for people aged 16 to 24 years.

RUclear is run by the NHS, the tests are of a high quality and are FREE.

If you would like further information on how to receive a testing kit please click here where you can request a kit be sent to your home.

 

 

Your opinion is important to us - Please click on the Friends and Family Survey button on the right-hand side of the screen and answer a single multiple choice question.  For more information about the Friends and Family Survey, please click on the two links below:

https://www.youtube.com/watch?v=sWEKinEeyLs&feature=player_detailpage  

https://www.youtube.com/watch?feature=player_detailpage&v=XJ6G5efgu2s

 

See latest legislation relating to on-line access to patient services by clicking on Page 1. Electronic Patient Records

Compliments, Concerns or Complaints

Your opinion is important to us:

If you have any compliments, feedback, or would like to raise a concern or complaint, please direct this in the first instance to the Reception Manager - Julie Meikle or to the Practice Manager - Elaine Barnes.  They will be happy to discuss your concerns further, or receive your suggestions.

You may either speak face-to-face or telephone in the first instance, or send an email or write to the practice.

We will always happily meet with you to discuss any concerns at a time convenient to you.

Should you need support with the complaints process you can contact your local Independent Complaints Advocacy Service (ICAS) telephone: 0300 456 8350

We fully comply with the NHS Complaints procedures including "Listening, Responding and Learning", keeping you fully informed and supporting you in how to complain or have your complaint reviewed by the Parlimentary & Healthcare Ombudsman.

If you are unhappy with the outcome of your complaint, you can refer the matter to the Health Service Ombudsman.           Tel: 0345 015 4033



 
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